Frequently Asked Questions
Before you place your order
Shipping costs will vary depending on the shipping destination and the number of items that you purchase
Orders typically ship within 5-20 business days. Shipping times vary based on the product and destination.
To view estimated shipping times for your orders, please visit the Track Your Order page. You can track your package's delivery progress at any time
You can access our sizing guide, which includes all of the sizing information for different brands and products here: https://w3-design.com/size-chart/
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://w3-design.com/contact/ and we will work on resolving the issue as quickly as possible.
Order status questions
ou can keep track of your order at any time by visiting https://w3-design.com/my-account/
Orders from our store vary by shipping location. If your order has not arrived after 30 business days, please contact customer service at: https://w3-design.com/contact/
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Modifying or changing an order
Due to the nature of some of our products, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit: https://w3-design.com/my-account/
Due to the nature of some of our products, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit: https://w3-design.com/my-account/
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at: https://w3-design.com/contact/
Once an order is placed, a coupon code can’t be added. You will need to place a new order to use the coupon code.
Some of our Coupons can be combined while others can't. Since our coupon system can handle many situations, the best way to know is to add the coupon during checkout and our system will notify you if a coupon is usable. Below are some examples of possible situations you might encounter:
Example 1
- Sitewide Promotion for "Free Shipping".
- Have a "10% Off" Coupon code. This coupon can be combined. Your cart is eligible for "Free Shipping" and an additional "10% Off".
Example 2
- Sitewide Promotion for "Free Shipping".
- Have a "10% Off" Coupon code. This coupon can not be combined. Your cart is only eligible for "Free Shipping", but not "10% Off".
Example 3
- Sitewide Promotion for "10% Off".
- Have a "10% Off" Coupon code. This coupon can be combined. Your cart is only eligible for one "10% Off" discount.
Payment
We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.